Privacy policy

Recyco is a commercial cardboard recycling and collection business operating across Melbourne, Victoria, Australia. We provide waste collection services to businesses and industrial operators throughout south-east Melbourne.

• Business name: Recyco Pty Ltd
• Website: recyco.com.au
• Phone: 1300 410 095
• Email: admin@recyco.com.au

References to "Recyco", "we", "us", or "our" in this policy refer to Recyco Pty Ltd.

We collect personal information that is reasonably necessary to provide our services and run our business. This includes:

• Contact details — name, phone number, email address
• Business details — business name, ABN, and site address
• Service information — details about your waste volumes, collection frequency, and service requirements
• Billing information — invoicing details necessary to process payments (we do not store credit card or bank account details)
• Communications — records of correspondence between you and Recyco, including emails, phone calls, and messages
• Website data — technical information collected automatically when you visit our website, such as your IP address, browser type, pages visited, and time of visit

We only collect information that is necessary. We do not collect sensitive information such as health data, government identifiers, or financial account credentials.

We collect personal information through the following channels:

• Directly from you — when you contact us by phone or email, request a quote, or enter into a service agreement with us
• Online forms — including our website enquiry forms and client onboarding forms
• Facebook lead forms — when you submit an enquiry through a Recyco advertisement on Facebook or Instagram
• Service agreements — when you sign a service agreement with us electronically
• Our website — through cookies and standard web analytics tools when you browse recyco.com.au
• Third parties — occasionally through referrals from existing clients or business partners

We use your personal information for the following purposes:

• To respond to your enquiries and provide you with a quote
• To deliver and manage our cardboard collection services
• To process and issue invoices
• To send service-related communications, including collection schedules and account updates
• To maintain and improve our operations and customer service
• To send marketing communications about our services, where you have provided consent or where we have an existing business relationship with you
• To comply with our legal obligations

We will not use your information for any purpose inconsistent with why it was collected without first obtaining your consent.

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in running our business. These providers are required to handle your information securely and only for the purposes we specify.

• Xero — cloud-based accounting software used for invoicing and financial records
• BoldSign — electronic document signing platform used for service agreements
• Meta (Facebook / Instagram) — advertising platform through which lead enquiries may be submitted
• Google — website analytics and form tools used to collect and manage enquiries

We may also disclose your information where required or authorised by law, or to protect the rights, property, or safety of Recyco, our clients, or others.

We take reasonable technical and organisational measures to protect your information from unauthorised access, use, disclosure, alteration, or loss. Your information is stored using reputable cloud-based platforms with industry-standard security practices, including encryption in transit and at rest.

We retain personal information for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. We may use essential cookies required for the website to function, analytics cookies to understand how visitors use our site, and marketing cookies to measure the effectiveness of our advertising.

You can control or disable cookies through your browser settings at any time.

We may send you information about our services or updates where you have provided consent, or where we have an existing business relationship with you and the communication is directly related to our services. You can opt out at any time by contacting us at admin@recyco.com.au or using the unsubscribe link in any email we send you.

You have the right to request access to the personal information we hold about you, and to ask us to correct anything that is inaccurate, out of date, or incomplete. Contact us using the details below and we will respond within a reasonable timeframe.

If you believe we have not handled your personal information appropriately, please contact us first so we can resolve the matter directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of our services or website after changes take effect constitutes acceptance of the updated policy.